For International Sales
Bath Tubs And More’s shopping cart does not accept international sales. Payment for orders must be in US Dollars only. Please call Customer Service to place your order by phone 1-800-989-5166.
Bath Tubs And More ships to the nearest US Federal Express / DHL Border Terminal (Continental US States only) of the customer’s choosing. AKA Seattle, New York, Chicago, Miami, etc. Freight to the nearest US Federal Express / DHL terminal is included in our pricing. It is the customer’s responsibility to pay for freight from the US terminal to their designated country. We do not pay for import/export fees or foreign country’s duty’s or taxes. The customer is responsible for all cost associated with their international shipment from the US terminal forward.
Once we hand off the shipment to the customer’s carrier, Bath Tubs And More has delivered
the shipment in good condition and our responsibility ends for any and all freight claims. Any claims associated with product arriving damaged at the end country destination, is between the customer and their freight company. Please have the freight company accepting the shipment, inspect the shipment thoroughly, prior to signing the bill of lading for any damage to the crate(s). If the crate(s) are damaged, DO NOT accept the shipment. Accepting the shipment with the damage noted on the bill of lading, does not provide freight claim coverage for the product once the second carrier accepts the product and the product leaves the US.
Once your product is built, we provide final measurements of the product along with photographs for the customer to approval. Upon customer approval, the order ships the factory. We do not pay return freight from a foreign country for product not as ordered or received in error. Please make sure the product is built properly, prior to the order shipping. Releasing the order to ship, is acceptance of the product “as is”.
Bath Tubs And More is not responsible for how a custom design product fits it’s intended installation area. We build to the customer’s specifications. Custom product is non-returnable. Should a product be accepted for return, freight must be prepaid to our Las Vegas, Nevada location. All cost associated with returning product to the US is the customer’s responsibility (freight, import fees such as taxes or duties). Return product that arrives damaged, will not be accepted or considered for a refund. Please insure your shipment adequately for the cost of the product being shipped. Only product with a valid RGA # can be returned. Product returned without a valid RGA # will be refused. Acceptance of freight, does not guarantee a refund will be issued. Freight accepted without a valid RGA #, will not be credited for said value nor will the product be returned to the customer prepaid. In case of a legal dispute, customer agrees all claims must be filed in the State of Nevada, per our store policy.
Thank You For Considering Bath Tubs And More. We Welcome The Opportunity To Serve You.
Customer Service 800-989-5166
For Additional Information, Please Review Our Store Policy